Terms & Policies

We realise that sometimes a quick call to chat things through can be faster and easier. If you have any Questions/concerns please give us a call on 01 690 6070.

The Bear Grylls Survival Academy in Ireland is facilitated by Discover XT Ltd Trading as Xtreme and Ireland Xtreme at Courtlough Ltd (The Company)

The below Terms and Conditions apply to of all bookings for individuals, groups and corporate bookings that attend Bear Grylls Survival Academy courses in Ireland (hereafter referred to as “The Company”).

In proceeding with any booking it shall be deemed that the person booking activities with The Company and each and every delegate, booking party and / or participant (The Client) have entered into a contract agreement with The Company and in doing so have accepted the following terms and conditions.

General Issues:
These Terms and Conditions apply to the booking of any activities, services and any ancillary products at any location with The Company. These Terms and Conditions contain important information concerning participation by The Client, and members of The Client’s group and, accordingly, The Client acknowledge and agree that The Client shall ensure that all members of The Client’s party are aware of and accept these Terms and Conditions. No variation to these Terms and Conditions shall be binding unless agreed in writing by The Company. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by The Company (including any electronic documentation) shall be subject to correction without any liability on the part of The Company. The Company reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.

These Terms and Conditions incorporate The Company’s Risk acknowledgment and Disclaimer. The Client and each member of The Client’s party may be required to sign the Risk Acknowledgement and disclaimer before being allowed to undertake the activities.

Booking Confirmation:
The booking is confirmed once The Company has verbally accepted the booking, or has issued a written confirmation, receipt or invoice. This includes email and website confirmation if booked online. Once a booking has been confirmed, The Client will have an allocated date and time slot. The Client must advise The Company as soon as possible of any mistake in The Company’s booking confirmation. The Company shall use all reasonable endeavours to ensure that The Client and The Client’s party’s participation commence at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

Booking Process:
To book an Event, activities or services contact the reservation line on 01 6902070 and request a quote, or visit The Company’s website at www.beargryllssurvivalacademy.ie to fill in the online request form.

Any Quotation given by The Company will only be valid for a fixed period of time and may be withdrawn at any time prior to The Company’s confirmation of the booking. Prices quoted shall remain valid for such periods as shown on the first page of the quote form or as otherwise specified.

To secure a booking call or email The Company and quote The Client’s customer reference. For group bookings (more than 24 people) a 25% deposit will be required, details of which will be found on the quote form. Failure to send the deposit will result in any provisional bookings being cancelled after the five day holding period. If the Event is within 14 days of booking, then full payment will be required to secure the booking.

When The Company has confirmed availability and received The Client’s deposit, The Company will send to The Client a Booking Confirmation and Invoice. The Client should contact The Company within 2 days to notify The Company of any errors in the confirmed reservation or the invoice (or within 24 hours if the Event falls within 14 days). The invoice will show the details of The Client’s booking, paid amounts and (where applicable) the date on which the balance of the payment is due. Full payment must be received for every reservation at least 14 days prior to the Event (for group bookings – more than 24 people). Please note that The Company does not always send out, or call with, reminders for the balance payment. Therefore it is important to ensure The Client’s payments reach The Company on time. The Company reserves the right to cancel bookings where balances are outstanding less than 14 days prior to the Event.

Gift Vouchers
Once a gift voucher has been purchased it cannot be cancelled, extended or transferred.

Payment and Cancellations for normal bookings:
All normal booking MUST be paid for in advance. You shall be entitled to cancel your booking subject to The Company receiving your request for cancellation at least 7 days before the start time. Any requests for cancellation must be made by telephoning the booking line on 01 6902070.

Payment and Cancellations for Group Bookings (More than 24 people):

Cancellations by The Client:
In the event of Cancellation, the following charges will apply
More than 30 Days Notice – full refund
30 to 21 days Notice – Full deposit retained
Less than 21 days Notice – Full deposit retained + 100% of total charge

The Company reserves the right to cancel the booking if;

  1. The balance of the booking total has not been received by The Company 14 working days prior to the Event (for group bookings)
  2. Due to circumstances beyond the control of The Company including but not limited to war, riot, industrial dispute, or fire; and in such circumstances The Company have no liability to make any payments to The Client or refund any part of the booking.
  3. It proves necessary to close the Activities for reasons beyond the control of The Company and in circumstances where The Client’s party has commenced participation in the Activities; The Client shall not be entitled to any refund (in part or in whole).

In such circumstances The Company may, but shall not be obliged to, offer alternative dates or times at reduced rates. It shall use its reasonable endeavours to notify The Client as soon as possible, no other compensation shall be payable.

For group bookings the preferred method of payment is by electronic bank transfer. Bank details are available by request.

If full payment is not received 14 days prior to the event date The Company reserves the right to charge interest at a rate of 5% per annum above the base rate central bank on any amount outstanding. Also, The Client will be liable for all costs relating to collecting any overdue debts if The Company is not paid according to agreed credit terms.

Payment By Visa, Laser and MasterCard is accepted in advance of the event by contacting the booking line: 01 6902070. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by www.BearGryllSurvivalAcademy.ie Gift vouchers are permitted.

Making Changes to The Client’s Event
Final numbers for the group must be agreed 21 days prior to Event (for group bookings – more than 24 people). The Client shall not be entitled to any refund in respect of any reduction in numbers after this time. The Company will endeavour to accommodate additional participants (at extra cost) after this time but cannot guarantee that it will be able to do so. The Company shall endeavour to accommodate any request for changes to the Event received up to 21 days prior to the Event and shall advise The Client of any alteration to the price as a consequence of such changes. No request for changes will be accepted after such date. If The Client wish to change the dates for the Event, The Company shall re-schedule the Event at no additional cost (subject to availability) if numbers and the activity choice remain unchanged and subject to the re-scheduled Event taking place within the same calendar year within which the Event was booked. Dates cannot be changed within 21 days of the original Event date. A full 25% deposit will be required for the new date to secure the booking. All requests for cancellation or changes need to be made to The Company in writing. If by post please allow 72 hours for notification to be received. If by email please allow 48 hours for notification to be received. Deposits are non-refundable unless otherwise provided in these Booking Conditions.

If The Company cancels or changes The Client’s Event:
It is unlikely that The Company will have to make alterations to The Client’s Event but, as arrangements are planned many months in advance, The Company reserves the right to make changes, or, in certain circumstances, cancel The Client’s Event. Most changes are of a minor nature and The Company will advise The Client at the earliest possible date. Occasionally, The Company may have to make a “Major Change” which is defined as follows:

Cancellation of the Event, Change of site selected for Event, Any significant reduction or modification of advertised facilities at The Client’s selected site, If The Company has to make a Major Change The Company will inform The Client as quickly as possible.

If there is time to do so before The Client’s recommended arrival time The Company will offer The Client the choice to Accept the changed arrangements, or purchase an alternative Event/day from The Company, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than The Client’s original one, The Company will refund the difference but if it is more expensive, The Company will ask The Client to pay the difference), or cancel The Client’s Event and receive a full refund of all monies The Client have paid to The Company.

Please note that the above options are not available where any change made is a minor one. The Company reserves the right to make changes to The Company course and activity whether to conform with any applicable safety or other statutory requirements or otherwise.

In the event it proves necessary to close the Activities for reasons beyond the control of The Company, e.g. in inclement weather, and in circumstances where The Client’s party has commenced participation in the Activities, The Client shall not be entitled to any refund (in part or in whole). In such circumstances The Company may, but shall not be obliged to, offer alternative dates or times at reduced rates.

Postponement and Changes in the Event:
Whilst every effort is made by The Company to carry out the activity in accordance with the booking, The Company retains the right to postpone or change the booking or nature of the activity if this is necessary due to circumstances beyond its control including but not limited to adverse weather conditions or unavailability of suitable staff, equipment or the original venue. In such circumstances The Company will notify The Client as soon as reasonably practicable of such changes and suitable arrangements will be made.

Changes in Event Participant numbers:
The final confirmed numbers noted above will be the numbers charged for.
The Client must notify any changes in the final participant numbers in writing to The Company by sending an email to sales@xtreme.ie no later than 21 days in advance of an event for group bookings (more than 24 people). The Company will confirm receipt of the email to change the participant numbers. If The Company does not confirm receipt of the email, it is assumed that The Company has not received the e-mail and the original contracted participant numbers will apply.

The Company’s Authority at the Event:
The Client agrees on its own behalf and on behalf of each and every party member:-

  1. That the opinion of The Company is final;
  2. To comply with any request or order made by The Company (and it’s representatives) in the interests of safety howsoever expressed;
  • To comply with any reasonable instruction given by The Company for any other reason.
  1. The Company reserves the right to request any party member to leave or be removed/rescued if in the opinion of The Company the party member is behaving in a dangerous, unreasonable or disruptive manner and The Client agrees that such request will be complied with by each and every party member.

In such circumstances The Company will be under no liability to The Client or the party member in respect of any refund of the booking or compensation for any costs or damage which may be incurred by The Client or the party member.

There must be at least 1 adult participating (or observing) to every 25 children (under 16) for activities.

Liability of The Client for Damage:
The Client agrees that in the event of damage being caused to any facilities,(including buildings and fixtures and fittings), vehicles or equipment of whatsoever The Client will be liable for the facilities and each and every vehicle or piece of equipment so damaged as follows: –

  1. If the damage arises out of any act or omission of The Client or any party member The Client shall be liable for the first €500.00 on each and every item.
  2. If the cause of the damage were deliberate The Client shall be liable for all the damages so caused or the full replacement values of each and every item.

Alterations in the Price:
Additional services requested by The Client before or on the day and not included in the original booking will be payable by The Client in advance or on the Event day.

Adventure Activities, by their nature, can be dangerous and are offered on a ‘Challenge by Choice’ basis by The Company. Whilst The Company provide all instruction and take all reasonable precautions, accidents can occur. It is therefore important to note that in taking part in an Adventure Activity The Client (including their staff, participants and delegates) is doing so at The Client’s own risk and that The Company do not accept any responsibility for loss or injury that maybe suffered.

The Company reserves the right to refuse admittance to, or to remove a participant from, the Activities should it deem it necessary to do so and no refunds will be given. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs or is not wearing appropriate clothing.

All participants are required to act responsibly and courteously at all times and to respect other participants. The Company shall be entitled to prevent any person from undertaking or completing the Activities in the Event it deems the behaviour of any participant unsuitable. The Company reserves the right to refuse admittance or remove a participant from the Activities should we it deem necessary to do so.

The Activities may be physically demanding and require a degree of agility, strength and stamina. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to confirm that they do not suffer from any medical conditions, which could result in injury to themselves or others. Due to the physical nature of the Activities, this activity is not suited for women who are pregnant.

All participants must be reasonably fit and healthy. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is The Client’s responsibility to ensure that all members of The Client’s party meet these requirements.

All participants are required to wear a safety harness provided by The Company and fitted by an instructor. Participants may be required to wear an additional chest harness for safety reasons.

If any participant has any health conditions or injuries (including but not limited to the following); non-controlled epilepsy, pregnancy, back injury, shoulder injury, neck injury, sprained or weak limbs, heart condition, for safety reasons, they cannot participate at any Activities.

The booker must be an authorised representative of The Client and he / she confirms that by booking and agreeing to all these Terms and Conditions that all participants are in sufficient good health to participate in the programmes or activities provided and there are no pre existing conditions which may be aggravated by participation.

Participants will be required to have reasonable vision in order to complete activities. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses as appropriate.

The Activities will remain open in most weather conditions but not in circumstances of gales, lightning, heavy ice or snow at the discretion of the site manager. No refunds or compensation will be payable by The Company in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.

After the safety briefing participants may not be directly supervised by an instructor. Minimum age for participation is 7 years old. Under 16’s must be accompanied onsite by an adult but adults do not need to participate. Adult child ratios apply. One adult is permitted to supervise a maximum of 25 under 16 year olds. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for the safety of himself or herself and for the supervision of children in his or her care. Disabilities will restrict participation.

Participants must be dressed appropriately and it shall be the responsibility of all participants to ensure that they are dressed suitably. Participants may not undertake the Activities in open-toed or slip-off shoes (ankle-supporting boots are best, runners / trainers are suitable for dry weather). Long hair must be tied back. Waists must be covered and skirts are not deemed as suitable attire. Piercings must be removed or taped over for comfort and safety.

The Company will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities and The Company advises participants to wear clothing appropriate for the weather conditions. The Company reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

All participants are required to wear a safety harness provided by The Company. The Clients are not permitted to wear their own harness. The Company normally uses Petzl harnesses for all participants. The size of the harnesses dictates if a customer can safely participate in activities.

The maximum waist measurement of the harness is 110 cm (43 inches).
The maximum leg / thigh loops measure 70 cm (27 inches).

Males or females weighing up to 18 stone or 115kilos are likely to be in this category. If The Client’s measurements are close or exceed these figures, the harness will not fit and therefore will not be able to undertake the activities. It is The Client’s responsibility to ensure that all members of The Client’s party meet these requirements.

The Company has Public Liability Insurance, Contingency Insurance, Employers Liability and Fleet insurance for all company vehicles. A copy of any of the above is available upon request to any client.

Except as otherwise provided in these Terms and Conditions The Company shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location. The Company will not be held responsible for any parking charges/fines incurred whilst using the facilities they offer.

Nothing contained in these Terms and Conditions is intended to nor shall limit the liability of The Company in respect of death or personal injury caused by the negligence of The Company or of its employees, agents or contractors.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ireland and The Company and The Client submit to the exclusive jurisdiction of the courts of the Republic of Ireland.

Arrival times at site:
Participants should arrive 30 minutes before they are due to start activities to get kitted out and for the safety briefing. This is essential as activities have limited capacity and delays to the start of the Event will not be accommodated, to prevent impact on participants later in the day. If participants miss start times due to reasons outside their control (for example delays caused by bad traffic), then it will be at the discretion of The Company site manager, as to whether he/she is able to re-accommodate the late arriving participant into course instruction and participation. No refunds or part-refunds will be made for late arriving participants in the event this is not possible.

The Company will not be liable to pay any compensation to any group member, under any circumstances. Compensation will not be payable, and no liability beyond offering the above mentioned choices, can be accepted where The Company are forced to make a change as a result of unusual and unforeseeable circumstances beyond The Company’s control, the consequences of which The Company could not have avoided even with all due care, (see Force Majeure). In all cases, The Company’s liability for Major Changes is limited to offering The Client the above mentioned options. The Company regrets that it cannot pay any expenses, costs, or losses incurred by The Client as a result of any change. No compensation is payable for minor changes.

Force Majeure:
The Company shall not be liable for any failure to perform its obligations or forced to cancel or, in any way change, The Client’s arrangements where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service], industrial dispute, riots, civil strife, political unrest industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions, epidemics, theft, quarantine, medical or customs regulations, technical and administrative problems with transport, closure of airports & train stations, breakdown with machinery and equipment, water shortages or other unusual and unforeseeable circumstances beyond The Company’s control which could not have been avoided and no other Party will have a right to terminate this Agreement in such circumstances.

The Company’s Liability to The Client:
Whilst The Company provide all instruction and take all reasonable precautions, accidents can occur. It is therefore important to note that in taking part in any activity The Client (including their staff, colleagues, and other participants booked by the client) is doing so at The Client’s own risk and that The Company do not accept any responsibility for loss or injury that maybe suffered. The Company shall not be responsible and has no liability to The Client or any Guest for any loss or damage of any nature howsoever caused arising out of or in connection with attendance at the Event to The Client or the Guest or the property of The Client or Guest or the loss, or damage, of or to any property or to any person arising from the booking of or participating in the activities. Adventure and non adventure activities, by their nature, can be dangerous. Parking facilities are available at the site, and any vehicles are left at owners’ risk. Except as otherwise provided in these Terms and Conditions any liability of The Company shall be limited to the refund of any charges paid to The Company.

Nothing contained in these Terms and Conditions is intended to nor shall limit the liability of The Company in respect of death or personal injury caused by the negligence of The Company or of its employees, contract instructors or agents. Subject to the terms of these Booking Conditions, The Company’s liability hereunder (except in respect of death of personal injury caused by The Company’s negligence) for any delay in performing or any failure to perform any of The Company’s obligations shall be limited to the payment of compensation as provided herein or a refund of payments made. Any refunds as payments of compensation are subject to The Client having first taken all reasonable steps to notify The Company’s staff or the supplier at the Event and given The Company the opportunity to rectify the problem.

The Company cannot accept responsibility for death, injury or illness caused during The Client’s Event unless it is proved this is due to negligence or omission of The Company’s employees, agents, suppliers or subcontractors whilst carrying out activities of their duties on The Company’s behalf. Nothing contained herein is intended to or shall it limit The Company’s liability for death or personal injury arising from The Company’s negligence. Except as otherwise provided, The Company’s liability for any claim (excluding personal injury, illness and death) will be limited to the cost of The Client’s Event. The Company warrants that it has taken all reasonable and proper steps to ensure that the suppliers of the various services, which will be provided to The Client as part of The Client’s Event, are safe and reputable businesses and that they comply with the local and national laws and regulations which apply to the service they provide. Personal injury: If The Client and any member of The Client’s party suffers illness, injury or death and it is proved this is due to negligence or omission of The Company’s employees, agents or suppliers, The Client must tell The Company or the supplier involved about The Client’s illness or injury whilst The Client are at The Company’s site and write to The Company within three months with details.

All disputes which arise between the parties in connection with this Agreement, or the subject matter of this Agreement, shall be decided by an arbitrator agreed by the parties, in default of agreement, appointed by the President for the time being of the Law Society of Ireland or in the event of his unwilling or unable to do so by the next senior officer of the Society who is willing and able to make appointment provided always that these provisions shall apply also to the appointment (whether by agreement or otherwise) of any replacement arbitrator where the original arbitrator (or any replacement) has been removed by order of the High Court, or refuses to act, or is incapable of acting or dies.

Proper law:
The validity and construction of this agreement shall be governed by the laws of the Republic of Ireland.

Complaints about The Client’s Event:
The Company appreciates that, in spite of every effort that it puts in to make sure that The Client have a trouble free enjoyable Event, things from time to time go wrong. If The Client has a complaint The Client must inform The Company’s staff or hosts immediately. They will do their utmost to resolve the problem as soon as possible. In the unlikely Event that a satisfactory solution is not found and The Client wish to bring the matter to The Company’s attention, please write to The Company’s head office (address above) detailing in full the nature of the complaint, and The Client’s booking and contact details within 28 days of the Event. This will allow The Company to investigate The Client’s complaint efficiently and effectively.

Data Protection:
In order to process The Client’s Event booking with The Company and to ensure that The Client’s Event arrangements run smoothly and meet The Client’s requirements, The Company needs to collect from The Client, hold and use certain personal information relating to The Client and all The Client’s members of The Client’s group. This includes as Private and Confidential appropriate The Client’s company’s/organisation’s or an individual’s name, address, telephone number, email address, credit card or debt card number, card expiry date and activity requirement or other information relating to The Client’s company’s or organisation’s Event group booking. The Company may have to pass on certain personal information to companies, organisations and third parties (for example The Company’s insurers, and relevant suppliers of The Client’s Event arrangements relating to The Client’s booking, including security or credit checking companies) in order that The Client’s Event group booking can be processed.

If The Client do not wish The Company to pass on certain personal information to companies, organisations and third parties, The Company cannot make The Client’s booking. Accordingly, in making this booking The Client consent on behalf of all members of The Client’s group to The Company passing on certain personal information to companies, organisations and third parties in order to process The Client’s Event group booking. The Company may contact The Client and members of The Client’s group (either directly or through our authorised direct marketing agents) from time to time with details of its products, services or special offers or other information The Company think The Client and members of The Client’s group may find interesting and may pass data to selected third parties for marketing purposes.

However, The Company will not pass any sensitive personal information (as defined in the Data Protection Act 1998) collected from The Client to companies, organisations or selected third parties that are not part of The Client’s Event arrangements. If The Client or members of The Client’s group do not wish The Client’s personal information to be used for direct marketing purposes please tick the box on the Risk Acknowledgement and Disclaimer The Client and members of The Client’s group will be required to sign before participating in the Event. The Company may be required to provide information by law as permitted by the Data Protection Act or by a legal authority recognised by the European Union. For The Client’s protection The Company is registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

If The Client have not previously objected to The Company using The Client’s personal information for direct marketing purposes, The Client may change The Client’s mind at any time by writing to us or emailing us. The Client may request details of personal information that The Company hold about The Client under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed €10 per data subject. If The Client would like a copy of the information held on The Client please write to us or email us. If The Client believe that any information The Company is holding on The Client is incorrect or incomplete, please write to us or email us. The Company will promptly correct any information which is found to be incorrect.

Risk Acknowledgement and Disclaimer:
These Terms and Conditions incorporate The Company’s Risk Acknowledgement and Disclaimer, which The Client and each member of The Client’s Group will be required to sign before being allowed to undertake the Activities. A copy of the Risk Acknowledgement and Disclaimer document can be accessed on The Company’s website or requested by telephone.

About Our Staff:
All of our staff are qualified in the activities being taught and all activities are on a ‘Challenge by Choice’ basis. Our activities & safety management systems are independently assessed to adventure industry and health and safety standards. This means that The Company staff are there to make sure that you are safe, have a great time and will give you the encouragement to do as much or as little as you want to. Personal accidental loss/damage of belongings are not insured. Participants are covered by the Company’s insurance in the highly unlikely event of negligence by one of our employees.

Acknowledgement of risk:
There will always be some risk involved in any type of adventure activity, and indeed the benefits of the activity would probably be nullified if these risks were completely removed. The type of risk is generally confined to the same sort of risks that a normal adult involved in active recreation may experience. We consider the level of risk to be low and reasonable. However, you must decide if you also consider it reasonable. Our ‘Challenge by Choice’ approach endeavours to ensure that participation in any activity is always at your own discretion. The above declaration does not absolve The Company of its “Duty of Care” and other legal responsibilities. The Company reserves the right to preclude any person from participating in adventure activities where safety considerations may put participant’s safety or the safety of other persons at risk.

The Company advises participants that if they are in any doubt whatsoever about their medical fitness or injury status with regard to undertaking the adventure activities we provide, that they must only undertake activities as observers who may not participate directly in adventure activities. If in any doubt you should consult your medical practitioner before participating in adventure activities.

Effective as of September 2015

Please read these terms and conditions of use (“Terms of Use”) carefully. By accessing and using the Bear Grylls Survival Academy Ireland website (the “Website”) you are agreeing to be bound by these Terms of Use, including our Privacy Policy. If you do not agree to these Terms of Use, please do not use this Website.


Changes to Terms of Use


We may change the Terms of Use at any time by posting revisions to the Website with a new effective date. Your continued use of the Website after a posted change in the Terms of Use shall indicate your agreement to the revised terms. You should review the Terms of Use from time to time to make sure that you are aware of the current Terms of Use.


Permitted Uses; Limited License


You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Website pursuant to these Terms of Use. We may change, suspend, or discontinue any aspect of the Website at any time. We may also, without notice or liability, impose limits on certain features and services or restrict or deny your access to all or portions of the Website. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Website. Except as expressly provided in these Terms of Use, you shall have no right to directly or indirectly own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Website, or any of its contents, in whole or in part. You are only authorized to visit, view, and retain a copy of pages of the Website for your own personal use. You agree that you shall not duplicate, download, publish, modify or otherwise distribute the material on the Website for any purpose other than for personal use, unless otherwise specifically authorized by us to do so. You also agree not to deep-link to the Website for any commercial purpose, unless specifically authorized by us to do so. You may not use this Site for any commercial purpose, such as to offer sales of merchandize or services, whether by advertising, solicitations, links, or any other form of communication, without prior written authorization by us.


Accuracy and Integrity of Information


Although we attempt to ensure the integrity and accurateness of the Website, we make no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Website and content thereon. It is possible that the Website could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Website by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. Information contained on the Website may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or content posted to the Website from any non-BGSA affiliated third party. We have made significant efforts to accurately display the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.


Typographical Errors and Incorrect Pricing


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account in the amount of the incorrect price.


Order Acceptance


We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.


Quantity Limits and Dealer Sales


We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Please note that certain orders constitute improper use of Bear Grylls Survival Academy Ireland (BGSA Ireland) and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, reselling shall be defined as purchasing or intending to purchase any product(s) from Us for the purpose of engaging in a commercial sale of that same product(s) with a third party.


Online Payments


If a credit card account is being used for a transaction, we may obtain preapproval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information. You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.


Term; Termination


We may limit or terminate your use of this Site at any time, for any reason or no reason, in our sole discretion. The provisions relating to Copyrights and Trademarks, Warranty Disclaimer, Limitation of Liability, Indemnification and any other provisions which would naturally remain in effect after termination of this Agreement or your rights to access and use the Website, shall survive any termination.


Representations by You; Content that You Provide


By accessing or using the Website, you represent and warrant that (a) you are at least 18 years old and (b) that all materials of any kind submitted by you through the Website or for inclusion on the Website will not plagiarize, violate, or infringe upon the rights of any third party including, without limitation, a third party’s trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or property rights. You further agree not to (1) post or transmit anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) post or transmit a virus or any other harmful component, or (3) contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication.


License Granted by You


Some portions of our Website may permit you to upload files, information, photographs or other materials or to make product suggestions. In consideration of your access to this Website, you agree that by providing files, information, photographs or other materials, product ideas, or information to us (“content or materials”), including by submitting or uploading content or materials for use on the Website, you represent and warrant that you or the owner of all rights to such content or materials has expressly granted us an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. These rights include, but are not limited to:


Reproduce, copy, modify, create derivatives in whole or in part, or otherwise use the content, materials, or ideas, or any part thereof in combination with or as a composite of other matter, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video or audio segments of any nature, in any media or embodiment now known or hereafter to become known, including, but not limited to, all formats of computer readable electronic magnetic, digital, laser or optical-based media (the “Works”) for any purpose whatsoever, and


Use and permit to be used your name, whether in original or modified form, in connection with the Works as we may choose, and


Display, perform, exhibit, distribute, transmit or broadcast the Works by any means now known or hereinafter to become known.


By providing content or materials to us, you waive all rights and release and discharge us from, and shall neither sue nor bring any proceeding against any such parties for, any claim, demand, or cause of action, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon or relating to the use and exploitation of any such content or materials. You agree that we may publish and distribute any such submitted content or materials at our sole discretion by any method now existing or later developed, but that we shall have no obligation to do so. You agree that you shall waive all claims and have no recourse against us for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to us. Subject to the terms of our Privacy Policy, any communication or materials you send to us will be treated as non-confidential and non-proprietary and may be disseminated or used by us for any purpose, including, but not limited to, developing, creating, manufacturing, or marketing products or services.


Copyrights and Trademarks


The entire content of this Website, including but not limited to text, graphics or code, is copyrighted as a collective work under the Republic of Ireland and other copyright laws, and is the property of BGSA Ireland. The collective work includes works that are licensed to us. Permission is granted to electronically copy and print hard copy portions of this Website for the sole purpose of placing an order with the fulfillment provider or purchasing BGSA Ireland products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with the fulfillment provider or to purchase BGSA Ireland products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website (for example, on any products, as a part of a domain name, or in any advertising or marketing) is strictly prohibited, unless specifically authorized in writing by BGSA Ireland. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.


All trademarks, service marks and trade names of BGSA Ireland used in the Web site, (including but not limited to BGSA Ireland’s name and logo, BGSA name and logo) are trademarks or registered trademarks of BGSA.


Warranty Disclaimer




Limitation of Liability




Delivery of Notice


We may deliver notice to you by means of e-mail, a general notice on the Website, or by other reliable method to the address you have provided to us.


Choice of Law; Jurisdiction; Venue


Your use of this Website shall be governed in all respects by the laws of the Republic of Ireland without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Website shall be in the state or federal courts located in the Republic of Ireland. You further agree and submit to the exercise of personal jurisdiction over you by such courts for the purpose of litigating any such claim or action.


Limitation on Period to Bring Claims


Any cause of action or claim you may have with respect to the Website must be commenced within one (1) year after the claim or cause of action arises.


Waiver, Estoppel


Our failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Use.


Assignment and Delegation of Rights


We may assign our rights and delegate our duties under these Terms of Use to any person at any time without notice to you.


Misuse of Website


Harassment in any manner or form on the Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BGSA IRELAND or other licensed employee, host, or representative, as well as other members or visitors on the Website is prohibited. You may not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer


We do not and cannot review all communications and materials posted to or created by users accessing the Website, and we are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any contents or activities on the Website. However, we do reserve the right to block or remove communications or materials that we determine, in our sole discretion, to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of our own or others; or (d) offensive or otherwise unacceptable to us.




You agree to indemnify, defend, and hold harmless BGSA IRELAND, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use, violation of applicable law, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.


Third-Party Links


This Site may link to Websites operated by third parties. However, even if the third party is affiliated with BGSA IRELAND, BGSA IRELAND has no control over these linked Websites, all of which have separate terms and conditions of use and/ or privacy and data collection practices independent of BGSA IRELAND. These linked Websites are only for your convenience and therefore you access them at your own risk. Nonetheless, BGSA IRELAND seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own Website, but for Websites it links to as well (including if a specific link does not work).


Privacy Policy


Our Privacy Policy is part of these Terms of Use.


Complete Agreement

These Terms of Use (including our Privacy Policy) constitute the entire agreement between you and us with respect to the Website and supersedes all prior or contemporaneous communications and proposals between you and us with respect to the Website. If any provision of these Terms of Use is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect.


Purpose. The purpose of this Privacy Policy is to describe how Bear Grylls Survival Academy Ireland. (“BGSA Ireland”) collects, uses and shares information about you through our European online interfaces (e.g., websites and mobile applications) owned and controlled by us, including www.beargryllssurvivalacademy.ie (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us on hurt@beargryllssurvivalacademy.ie or as described at the end of this Policy.


Our Privacy Policy explains:

Scope; Third Party Sites. This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites, including sites of retailers that sell BGSA Ireland products, that are not owned or controlled by BGSA Ireland. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.



Information You Provide To Us. You can provide information to us on our Site through various means, including

  • When you register at the Site and/or create an online account
  • On your account information page
  • When you purchase products from us
  • Feedback forms
  • Contact us forms
  • Online email forms
  • Information submitted through our Innovation Portal (product ideas and suggestions)
  • Product reviews
  • Information provided through your smart phone or mobile device
  • When you provide user generated content such as user comments, blog posts and other social media communications

The information we collect includes personal information, such as

  • Name
  • Address
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Credit card number (passed through to credit card processor solely for payment purposes)
  • Gender
  • Date of birth
  • Other personal information you may provide through our product reviews, contests and promotions, feedback, etc.


No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please Contact Us [** insert Contact Us link **] or call us at 866-348-5661.

Information We Collect Automatically. We collect certain information through Google Analytics as you use our Site, such as

  • IP address
  • Browser type
  • Operating system version
  • The website from where you navigated to our Site
  • Time and date of using our Site
  • The name of your Internet service provider (ISP)
  • The pages on our Site that you view
  • Cookies
  • Search terms
  • Local shared objects (flash cookies)

Google Analytics. The information above is collected primarily through our use of Google Analytics to help analyze how users use the Site. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ us of the Site and to compile statistical reports on website activity for BGSA Ireland. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html .

Cookies. When you visit our Site we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you.

Pixel Tags. We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of our websites. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.



To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide products and services that you purchase using the Site, and provide information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship products to you. We may send you information about our products and services, and new offerings. We may provide information to third party service providers that help us process orders, and fulfill and deliver products and services that you purchase from us.

We may use third parties to help host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. We use demographic information to better understand our customers, and improve our products and services.

Advertising and Marketing. We may use how you browse and shop in order to show you ads for BGSA Ireland or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by BGSA Ireland.

We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for BGSA Ireland.


To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative and the Digital Advertising Alliance websites (www.networkadvertising.org and www.aboutads.info ). Websites may also offer their own opt-out methods for interest-based advertising. Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.

Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of the BGSA Ireland when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information. Sensitive personal information is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.

Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of BGSA Ireland if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of BGSA Ireland, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.


You can access and update certain information we have relating to your online account by logging into your account at the Login section of our Site. If you have questions about personal information we have about you or nee d to update your information, you can Contact Us or call us at 866-348-5661. You can opt-out of receiving marketing and promotional e-mails by using the opt-out or unsubscribe feature contained in the e-mails.


In order to help secure your personal information, access to your data on our Site is password-protected. To protect any data you store on our servers, we also regularly audit our system for possible vulnerabilities and attacks. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.


As a global company, BGSA Ireland has separate privacy policies for its international offices. BGSA Ireland Irish-based websites (e.g., BearGryllsSurvivalAcademy.ie) are operated and managed on servers located and operated within the Republic of Ireland. Certain of our international websites are operated and managed on services located in other jurisdictions. By using and accessing our gerbergear.com site, residents and citizens of countries and jurisdictions outside of the Republic of Ireland agree and consent to the transfer to and processing of personal information on servers located in the Republic of Ireland, and that the protection of such information may be different than required under the laws of your residence or location.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.


If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please call us at +353 (0)1 690 6070. You may also contact us by mail at the following address:


Bear Grylls Survival Academy Ireland
Unit B5 Swords Enteprise Park
Feltrim Road
Co. Dublin

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